Listening practice
Calling the Landlord: B1 Listening
A tenant reports a broken boiler and agrees on what happens next.
- Age
- Ages 18+
- Level
- B1
- Skill
- Listening
- Time
- 25 min
- Format
- Interactive
- Listening
- Dialogue
The voice is your device's built-in speech synthesis, not a recording, so it sounds different on every phone, tablet and computer. Dialogues use two voices where the device has them. The transcript is always one tap away.
1. Before you listen
Read the question, then listen to the whole script once and choose the answer.
2. Listen
Play the whole script or one line at a time. Try the questions before you open the transcript.
Transcript
- Tenant:Line 1 · Transcript hidden
- Landlord:Line 2 · Transcript hidden
- Tenant:Line 3 · Transcript hidden
- Landlord:Line 4 · Transcript hidden
- Tenant:Line 5 · Transcript hidden
- Landlord:Line 6 · Transcript hidden
- Tenant:Line 7 · Transcript hidden
- Landlord:Line 8 · Transcript hidden
- Tenant:Line 9 · Transcript hidden
- Landlord:Line 10 · Transcript hidden
- Tenant:Line 11 · Transcript hidden
- Landlord:Line 12 · Transcript hidden
- Tenant:Line 13 · Transcript hidden
3. Listen for detail
Listen again and answer the five questions.
4. Dictation
Play each sentence and type the missing words. Capital letters and punctuation don't matter.
- 1.The heating stopped working last night, and there's either.
- 2.I pressed the reset button twice, but a red light .
- 3.I'll this morning.
- 4.Is there anything we can do ?
- 5.You're that.
- 6.And if the engineer can't fix it today, I'll this month's rent.
5. Your turn to speak
Phone a landlord, a neighbour or a repair service about a problem at home. Explain what's wrong, what you've already tried and when you're available.
Printable worksheet
The tasks, the transcript and an answer key on a separate page.
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A. Before you listen
Why is Lucy calling Mr Grant?
- ☐ a) She is moving out of the flat
- ☐ b) There's no heating or hot water
- ☐ c) She wants to pay the rent late
B. Listen for detail
- What did Lucy do before she called?☐ a) She tried to reset the boiler☐ b) She called an engineer☐ c) She bought a heater
- Lucy will be at home all day.☐ a) True☐ b) False
- Who will let the engineer in?☐ a) Mr Grant☐ b) Lucy☐ c) Lucy's flatmate
- Where is the electric heater?☐ a) In the kitchen cupboard☐ b) In the cupboard under the stairs☐ c) In the flatmate's room
- Mr Grant offers to take some money off this month's rent if the heating isn't fixed today.☐ a) True☐ b) False
C. Dictation: write the missing words
- The heating stopped working last night, and there's either.
- I pressed the reset button twice, but a red light .
- I'll this morning.
- Is there anything we can do ?
- You're that.
- And if the engineer can't fix it today, I'll this month's rent.
D. Speaking
Phone a landlord, a neighbour or a repair service about a problem at home. Explain what's wrong, what you've already tried and when you're available.
Transcript
Tenant: Hi, Mr Grant? It's Lucy from flat three.
Landlord: Oh, hello Lucy. Is everything all right?
Tenant: Not really, I'm afraid. The heating stopped working last night, and there's no hot water either.
Landlord: Oh no. Have you checked the boiler? Sometimes there's a fault and you just need to press reset.
Tenant: Yes, I tried that. I pressed the reset button twice, but a red light keeps flashing.
Landlord: Right, that doesn't sound good. I'll call the engineer this morning. Will you be at home today?
Tenant: I'm working until five, but my flatmate is working from home, so she can let him in.
Landlord: Perfect. I'll send you a message when I know what time he's coming.
Tenant: Thanks. It's freezing in here, though. Is there anything we can do in the meantime?
Landlord: There's an electric heater in the cupboard under the stairs. You're welcome to use that.
Tenant: Oh, I didn't know that. That's great.
Landlord: And if the engineer can't fix it today, I'll take something off this month's rent.
Tenant: That's really kind of you. Thanks, Mr Grant.
Key phrases are in bold.
Answer key
- A. b) There's no heating or hot water
- B. 1 a) She tried to reset the boiler · 2 b) False · 3 c) Lucy's flatmate · 4 b) In the cupboard under the stairs · 5 a) True
- C. 1 no hot water · 2 keeps flashing · 3 call the engineer · 4 in the meantime · 5 welcome to use · 6 take something off