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AylaraTalks

لعب الأدوار

لعب أدوار بالإنجليزية: مقابلة عمل

إبراز نقاط القوة، والاعتراف بنقص في المهارات، وترتيب مواعيد الدوام.

العمر
من 18 سنة فأكثر
المستوى
B1–B2
المهارة
المحادثة
الصيغة
دليل المعلم
المزيد في المكتبة

الموقف

The manager's office at a busy sports centre. A candidate is being interviewed for a receptionist job.

مؤقّت 5 دقائق

بطاقة الدور A

Candidate

You are interviewing for a job as a receptionist at a sports centre.

أهدافك

  • Explain why you want the job and talk about your experience.
  • Give an example of dealing with a difficult customer.
  • Find out about training and when you'll hear back.

لا يعرفه غيرك

  • You can't work on Sunday mornings because you look after a family member.
  • You've never used their booking software, but you learnt a new system in about a week in your last job.

بطاقة الدور B

Interviewer

You are the manager of a sports centre, interviewing candidates for a receptionist job.

أهدافك

  • Ask why they want the job and about their experience.
  • Ask about a time they dealt with an unhappy customer.
  • Explain the hours and what happens next.

لا يعرفه غيرك

  • The job includes one Sunday morning shift a month, but staff often swap shifts with each other.
  • New staff get two weeks of paid training, and you'll make a decision by Friday.

حوار نموذجي

صيغة واحدة جيدة. اقرأها بعد أن يجرّب الطلاب، لا قبل ذلك.

أظهر الحوار النموذجي
A
Good morning. I'm Priya Shah — I've got an interview at ten.
B
Good morning, Priya. Thanks for coming in. Have a seat. So, why are you interested in this job?
A
I really enjoy working with people, and I'd love to work somewhere connected to sport and health.
B
Great. Could you tell me a bit about your experience?
A
I worked on the front desk of a dental practice for two years, so I'm used to answering the phone and managing appointments.
B
That's useful. Have you used BookFit, our booking system?
A
Not yet, to be honest. But in my last job I learnt a new system in about a week, so I'm sure I'd pick it up quickly.
B
That's good to hear. Can you tell me about a time when you dealt with an unhappy customer?
A
Once a patient was angry about waiting. I apologised, explained the delay and offered her a coffee, and she calmed down quickly.
B
Nice. Now, the job includes one Sunday morning a month. Would that be a problem?
A
Actually, I'm not available on Sunday mornings because I look after a family member. Is there any flexibility?
B
Yes, staff often swap shifts, so I'm sure we can work something out.
A
That's great. Could you tell me what happens next?
B
The job starts with two weeks of paid training, and we'll let you know by Friday.

مهمة أصعب للطلاب المتقدمين

B now asks two harder questions — 'What's your biggest weakness?' and 'Where do you see yourself in three years?' — and A must answer honestly and positively, then ask the interviewer one smart question about the team.

بطاقات أدوار للطباعة

البطاقتان A وB في صفحة واحدة يفصل بينهما خط للقص، ومعهما العبارات.