استماع بالإنجليزية B2: مقتطف من مقابلة عمل

Name: ______________________ Date: ____________

A. Before you listen

What is Sofia's main reason for applying?

• ☐ a) She wants to earn a higher salary
• ☐ b) She wants to work from home
• ☐ c) She wants to fix problems at their source

B. Listen for detail

1. How long has Sofia worked in customer support?
   ☐ a) About two years☐ b) About four years☐ c) About six years
2. What were many customers calling about?
   ☐ a) Resetting their passwords☐ b) Late deliveries☐ c) Mistakes on their bills
3. The number of these calls fell by around forty per cent.
   ☐ a) True☐ b) False
4. What was the hardest part of the project for Sofia?
   ☐ a) Rewriting the instructions on the reset page☐ b) Persuading people it was worth their time☐ c) Collecting the most common questions
5. Sofia already knows the company's analytics tools well.
   ☐ a) True☐ b) False

C. Dictation: write the missing words

1. This role would let me work on fixing those problems  , rather than just dealing with the consequences.
2. Within two months, those calls   about forty per cent.
3. Honestly, persuading people it was  .
4. The product team had other priorities, so I had to   with data before anyone took it seriously.
5. I'm comfortable with spreadsheets, but I'd need to   with your analytics tools.

D. Speaking

Answer two interview questions about yourself: “Tell me about a problem you solved” and “What would you find most challenging in a new role?” Use a real example and say what the result was.